Returns Policy

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Returns Policy

Ellie Contreras offers a full money-back guarantee for all purchases made on elliecontreras.co.uk. If you are not satisfied with the product that you have purchased, you can get your money back no questions asked (not including postage).

This way you can see the painting and how it looks in your home, if you change your mind, that is no problem. Pack up the painting in the original packaging and send it back. Please make sure it is packed with all the padding it arrived in to avoid damage in transit.

You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won’t be able to receive a refund.

If you would like to pay by installments please email me info@elliecontreras.co.uk to discuss. This can be done by standing order, the painting will be shipped once all the funds are paid.

If you have any additional questions or would like to request a refund, feel free to contact me info@elliecontreras.co.uk.

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